If we buy your machines, can you offer us wear-out spare parts?

Yes, we provide our high quality machine 1 year guarantee, and we will also offer you 1 year wear-out spare parts for free. Once your machines broken or doesn't work within 1 year and you can't solve it, we will try to help you to find problems from your words description by phone or other communication tools. If the phone solutions still not work, our engineers will go to your factory to solve it. Meanwhile, they will teach you the related experiences for fixing.

FAQ - IVIMA

Home » FAQ

Service

Pre-sale services

Provide detailed introductions and explanations to address clients' concerns about product performance, scope of application, features, and other aspects. Timely, accurate, and professional assistance to help users understand the product and make reasonable choices.

In sales service

Provide technical training to enable users to quickly master the use of machinery and promptly eliminate common problems in the use of machinery.

After-sale service

Dispatch professional engineers to the customer's factory for installation and debugging. Provide 1 year warranty service, Provide regular maintenance services.

Payment method

The payment methods we can accept are very flexible, T/T，L/C, trade assurance, and so on are all acceptable.

Q The voltage, if you can design according to our request?

A Yes.
Q If we buy your machines, can you offer us wear-out spare parts?

A Yes, we provide our high quality machine 1 year guarantee, and we will also offer you 1 year wear-out spare parts for free. Once your machines broken or doesn't work within 1 year and you can't solve it, we will try to help you to find problems from your words description by phone or other communication tools. If the phone solutions still not work, our engineers will go to your factory to solve it. Meanwhile, they will teach you the related experiences for fixing.

Q If you will send engineer coming to our factory to install and make training for worker?

A Yes, every set of machine, we will send professional engineer to your factory and help installation and make training for you.
Q What is your guarantee time?

A 12 months.
Q What about the payment way?

A T/T, L/C at sight, trade assurance or others which we can negotiate.

Company Advantages

Pre-sale services

Provide detailed introductions and explanations to address clients' concerns about product performance, scope of application, features, and other aspects. Timely, accurate, and professional assistance to help users understand the product and make reasonable choices.

In sales service

Provide technical training to enable users to quickly master the use of machinery and promptly eliminate common problems in the use of machinery.

After-sale service

Dispatch professional engineers to the customer's factory for installation and debugging. Provide 1 year warranty service, Provide regular maintenance services.

Payment method

The payment methods we can accept are very flexible, T/T，L/C, trade assurance, and so on are all acceptable.

Service

Pre-sale services

In sales service

After-sale service

Payment method

Q The voltage, if you can design according to our request?

Q If we buy your machines, can you offer us wear-out spare parts?

Q If you will send engineer coming to our factory to install and make training for worker?

Q What is your guarantee time?

Q What about the payment way?

Pre-sale services

In sales service

After-sale service

Payment method

Telephone

Email

Products

Support

About

Subscribe to our newsletter