Q: Are you a factory or a trading company?
We are an manufacturing and trade integration, engaged in the plastic extrusion industry for 15 years.
Q: If we buy your machine, can you provide us with a spare parts?
Yes, we offer a 1 year warranty on high quality machines and we will also provide you with 1 year of wear out spare parts free of charge. Once your machine is broken or doesn't work within 1 year and you can't fix it, first we will try to help you find the problem from your text description by phone or other communication tools. Second, if the phone solution still doesn't work, our engineering team will go to your factory to solve it. At the same time, they will teach you the relevant experience of restoration.
Q: How long is your delivery time?
Usually around 30 days, depending on what kind of machine you need, the shipping time depends on your port of destination.
Q: Why do you buy from us and not from other suppliers?
We are a factory specializing in the plastic extrusion industry with 15 years. We have professional technicians to provide after sales that is machine maintenance.
